Ronald G. Villanueva on LinkedIn: CVS visits the Virtual Zoom Room of Tech Impact CXWorks Cohort 16 to… (2024)

Tech Impact CXWorks Cohort 24 Students along with some members of ITWorks, had a very informative Thursday afternoon session with Goodwill Industries International hosted by Sheree Kelly, Gawaan Hureskin and the rest of their resource team.The Career Center at the Las Vegas Boulevard Mall Goodwill Store was the site for students to absorb some knowledge and tips about the resume application/interview process, as well as an introduction to resources that Goodwill has to offer for those needing training and career opportunities.Thank You Goodwill Industries for your generosity and making this session such a valuable experience for our CXWorks Cohort 24 and ITWorks Students.

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Today, a local visit to the City of Las Vegas Cox Innovation Center, had Tech Impact CXWorks Cohort 24 Students meeting with Marcus Sherfield and his team to practice their interviews with the assistance of applications such as Virtual Speech and Yoodli.The CXWorks Cohort 24 Students participated in virtual interviews and received feedback from the two applications, on their interview skills, and will use what they learned to prepare for Mock Interviews with Barclays during their upcoming Friday Session. Thanks Marcus for introducing CXWorks to the available resources that the City of Las Vegas has to offer.#techimpact #cxworks

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Resumes and cover letters are part of an individual’s personal marketing tools, introducing them to potential employers. They provide a snapshot of skills, experiences, and qualifications, highlighting why they are the perfect fit for the job.For the Friday Session at the end of Week #2, Tech Impact CXWorks Cohort 24 Students were hosted by NV Energy and facilitator, Yvette DeZalia. As students have been drafting, editing, and upgrading their resumes and cover letters this week, NV Energy provided feedback on their evolving products and also allowed the students the experience to sit side by side with employees, in order to observe what it’s like to be Customer Service Representatives at NV Energy.Highlights:IntroductionsObjectivesJob Applications Why Do Companies Require Applications?Before You Submit a Resume or Application Application TipsFood for ThoughtResume ExamplesGeneral TipsGuidelines Common Mistakes to AvoidFormatting TipsEssential Resume Elements Summary Statements Cover LettersSample Cover LetterResume WorkshopOnline Resources Resume/Cover LetterThank You Yvette and NVEnergy for your hospitality and this very interactive session on Resumes and Cover Letters, as well as an opportunity to shadow the amazing employees at NV Energy. We look forward to applying your feedback and suggestions, as we continue on to our third week of classes.#cxworks #techimpact #nvenergy

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COMMUNICATING For SuccessWeek #1 of Tech Impact CXWorks Cohort 24 had the students visiting RDI Corporation and facilitator, Culture and ELLWELL Director, Jonathan Sprik to discuss the topic of Communicating For Success. The following points were highlighted: Growth Question- What can I do for you?ELLWELL-Earn Well, Learn Well, Live WellLeadership Training Programs.Placement/Hiring-Client/Business Need-Experience/Skillset-Flexibility/Reliability/GrowthMaturity-Optimism, Transparency/Honesty, Ownership4 Communication Styles:Aggressive- “I Matter, You Don’t”Passive- “You Matter, I Don’t”Passive-Aggressive - “You Matter…Not” Sarcasm= Fake RespectAssertive- “You Matter, I Matter”High Trust Behaviors:Straight Talk- Honesty/TransparencyDemonstrating RespectEnvironment of Transparency Communications- Key AttributesActive and Effective ListeningThe Importance of Effective ListeningImproving ListeningConflict Resolution How to Communicate AssertivelyThermometer vs. Thermostat MentalityThank You Jon and RDI for facilitating our first CXWorks Cohort 24 Friday Session for our incoming students. Your hospitality was amazing and your unique presentation style was very insightful and truly a learning experience for our students.#cxworks #techimpact #rdicorporation

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Today, we attended the Las Vegas Junior Achievement Aspire Career Fair @UNLV to speak to students about future options at @Tech Impact. Along with Program Coordinator, Amy Starling, we engaged and interacted with students to describe the resources we offer with both our CXWorks and ITWorks Programs. This gave us an opportunity with to provide information and the introduce Tech Impact to our local students, our community and other organizations that attended the fair.

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I was fortunate enough to attend Tech Impact ‘s 2024 Annual Impact Luncheon on Thursday and in the sea of partners, donors and contributors to our amazing programs, the highlight for me was seeing one of my top students, Trinity Domeraski, receive the 2024 Distinguished Alumni Award.As a teacher for 30 years, you feel an overwhelming pride when your students are recognized for their outstanding achievements. You are forever connected with your experiences with them because you both had the opportunity to work together to produce those favorable and meaningful outcomes. The memorable moments, as well as the fun times that you shared while learning, help continue to drive my passion for educating others.I know that Trinity was honored that day, but I have more students who also worked their hardest to be the best students and CXWorks Alumni that they can be. I hope that Trinity’s achievement also honored them and provided more visibility to the CXWorks Program. So Congratulations to Trinity. Thank you for representing me, as well as every CXWorks student who has completed their training, and is moving on to even bigger and better roles in our community. I am so proud of you all.#TechImpact #CXWorks

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Hello Tech Impact CXWorks Alumni,Just wanting to check in with you all and let you know that we are now recruiting for our upcoming Cohort 24 class. It will take place from May 20, 2024 to July 12, 2024 @ the Historic Westside Campus.If you have any friends or family that you believe can successfully complete the two month program, please have them fill out the application at @cxworks.org. The CXWorks program is still completely free and now includes three certifications: the American Standard Typing Certification, the NorthStar Digital Literacy Certification, and of course, the Call Center Associate Certified (CCAC) Certification. Let’s provide more opportunities for the next group of CXWorks Students by spreading the word today.

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And that’s a Wrap…Tech Impact CXWorks Cohort 23 Students have graduated from their 8 week Customer Experience Training Program. So proud of Sarah Washington, Karen Hall, Danna Sanchez, Maya Hobbs, and Jorge Moran, on receiving their Certificates of Achievement and certifications from American Standard Typing, NorthStar Digital Literacy, and the Management Strategy Institute. Good Luck to our new Alumni, as they begin their new careers in the Customer Service Industry. It was a pleasure to be your Instructor and I hope that your Tech Impact CXWorks experience has inspired you all to be the best agents, representatives and humans that the world can appreciate.

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Tech Impact CXWorks Cohort 23 ended Week 7 by attending their final Friday Session on Professionalism, hosted by RDI Corporation Director of Culture, Jonathan Sprik. Cohort 23 students enjoyed the presentation on the following topics:*Introduction to RDI*RDI Campaigns *ELLWELL Culture ValuesServe, Impact, Grit, Hustle, Think*Who Does RDI Hire?*Hiring Tiers:T3-Skillset, Experience, Knowledge AbilityT2- Success/Learner Mindset, Ambition, Drive, TeamworkT1- Flexibility and Reliability*Networking *Knowability and Likeability*Trustability- Consistent and FairUnderstanding, Motive, Character, Skill/Ability, Track Record*Things Professionals Do*How to Stay Professional *Parts of being Professional*Commitment to Knowledge*Effective Professional Behaviors*Communication- Aggressive, Passive, Passive/Aggressive, Assertive *Network Circle: Know You, Like You, Trust You*Building Connections *Respect*Leader/Manager/CoachThank You to RDI Corporation, and Jonathan Sprik for your “out of the box” perspectives on Professionalism, which allowed for more student participation and interaction. The CXWorks Students appreciated your presence and support during this last Friday Session. #RDI #TechImpact #CXWorks

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Tech Impact CXWorks Cohort 23 Students attended their 6th Week Friday Session at Goodwill of Southern Nevada, focusing on the topic of Financial Literacy and Responsibilty. The session was facilitated by Aura Ortiz, CPRW Highlights:*Financial Friday*Basic Banking*Understanding Credit*Budgets*What is Financial Literacy?*Defining Financial Basics*Spending Less than You Make*Pay off Your Interest Debt*Emergency Fund*Invest in Your Savings *Basics You Should Know*What Do Banks Do?*Why Keep your Money in a Bank?*Checking and Savings Accounts*What is a Spending Plan? *Financial Goals*How to Prepare A Budget*Understanding Credit *How Credit Cards Work*Factors Affecting Your Credit Score*Income- Wages, Investments, Savings*Defining Financial Basics*FSA and HSA Accounts *CDs*IRAs vs. Roth IRAs*SMART GoalsThank You to Aura and Goodwill of Southern Nevada for educating our CXWorks Cohort 23 Students and letting them come to the realization that it takes planning, accountability and responsibility to make important and strategic financial decisions. Students found this session very informative, as they now move on to their 7th week of training and assessments.#techimpact #cxworks

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